Privacy Policy

Effective Date: 29/01/2025

Last Updated: 29/01/2025

1. Information We Collect

We may collect the following information when you use Libelela:

• Personal Information: Name, Email, Mobile Number (for registration and authentication).
• Payment Information: M-Pesa and Paypal transaction details (handled securely).
• Device & Usage Data: Device type, OS version, app interactions, and IP address.

2. How We Use Your Information

We use your data to:

• Create and manage your account.
• Process payments and provide access to purchased eBooks.
• Personalize your reading experience and recommend books.
• Monitor and Improve the app's performance and security.
• Send notifications about offers, updates, and customer support.

3. Data Sharing & Third-Party Services

We do not sell your data. However, we may share your data with:

• Payment Providers: M-Pesa and PayPal (for transactions).
• Legal Authorities: If required by law or for fraud prevention.

4. Payment & Security

Payments are processed securely through third-party gateways like M-Pesa and Paypal. Libelela does not store sensitive payment details such as credit Number, expiration date, CSV code or Mpesa credentials. Transactions are encrypted and processed directly through the third-party providers.

5. User Rights

You have the right to:

• Access & Download: Request a copy of your data.
• Update & Correct: Edit your personal details in the app settings.
• Delete Account: Contact us to permanently remove your account and data.
• Opt-out of Marketing: Unsubscribe from promotional emails or notifications.

6. Data Retention

We retain user data only as long as necessary for security, legal, and operational reasons.

7. Children's Privacy

Granth is not intended for children under 13. If we discover personal data from a minor, we will delete it immediately.

8. Third-Party Links

The app may contain links to third-party websites. We are not responsible for their privacy practices.

9. Security Measures

We implement encryption, secure servers, and access controls to protect your data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Users will be notified via email or in-app alerts.

11. Contact Us

If you have questions or would like to request us to permanently remove your account and data, contact us at:

Email: info@libelelabooks.co.mz

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